Tardiness Policy
We schedule appointments in a timely manner and we take pride in running on time. If you arrive more than 15 minutes late your hairstylist won’t be able to honor your appointment. A last-minute cancellation charge will apply.
Cancellation Policy
Cancellation notice provided 12-24 hours from your scheduled appointment will result in a charge equal to 50% of the scheduled service. Cancellation notice provided less than 12 hours from your scheduled appointment will result in a charge equal to 100% of the scheduled service. A no-show will result in a charge equal to 100% of the scheduled service.
Refunds Policy
At Gleam Hair Studio®, we take pride in our exceptional skills and strive to deliver nothing but the best results to our clients. In the rare instance that we fall short of your expectations, we are committed to making it right. As such, we do not offer refunds of any kind. If, for any reason, you are not completely satisfied with the results of your service, please inform us within 7 days of your appointment, and our team will do everything in their power to make it right. However, after this period, any concerns brought to our attention may not be considered for a complimentary adjustment and will be evaluated on a case-by-case basis. In some cases, additional fees for services or products may apply.
Gleam Hair Studio® does not provide any type of adjustments or corrections if you try to rectify a past service received on your own or at a different salon.